FAQ

Frequently Asked Questions (FAQ)

Q: How long will it take to receive my order?
A: Orders are processed within 1-3 business days. Standard shipping usually takes 5-10 business days depending on your location.

Q: Are your home decor items easy to break during shipping?
A: We take extra care in packing our delicate items (like glass ornaments). If a breakage occurs, please contact us within 48 hours with photos for a replacement.

Q: Can I cancel or change my order?
A: We process orders quickly. Please contact us within 2 hours of placing your order. Once an order has shipped, it cannot be canceled.

Q: Do you accept returns?
A: Yes! We accept returns within 30 days of delivery for unused items in their original packaging. Please review our Return Policy for full details.

Q: How can I contact you if I have more questions?
A: You can reach our customer service team via email or phone:
Email: service@qunvago.com
Phone: +1 7192239743
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

Company Information:
Qunvago is operated by VANTORAX COMMERCE INC.
Registered Address: 2298 S ELDRIDGE CT, LAKEWOOD, CO 80228, United States.