Refund policy

Return & Refund Policy

We want you to be completely satisfied with your Qunvago purchase. If you are not entirely happy with your order, we're here to help. Please read our policy carefully before initiating a return.

1. Return Window & Eligibility
You have 30 calendar days from the date of receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, and in its original packaging (including all tags, protective wrapping, and boxes).

Please note: If you are returning a seasonal holiday item, the return request must be initiated before the holiday date to be eligible.

2. Damaged or Defective Items
We take extra care in packaging our delicate items (such as glass ornaments and ceramics). However, if your item arrives damaged or defective, please contact us within 48 hours of delivery.

  • Please provide your order number and clear photos of the damaged item and the shipping box.

  • Once verified, we will offer a free replacement or a full refund (no need to return the broken item).

3. How to Start a Return
To start a return for an unused item, please contact us at service@qunvago.com. If your return is accepted, we will send you instructions on how and where to send your package.

  • Return Shipping Costs: The customer is responsible for the cost of return shipping for non-defective items.

  • Items sent back to us without first requesting a return will not be accepted.

4. Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

5. Non-Returnable Items
Certain types of items cannot be returned, like:

  • Custom-made or personalized gifts.

  • Final sale items (marked as non-returnable on the product page).

  • Gift cards.

6. Contact Information
If you have any questions or concerns regarding our Return & Refund Policy, please contact us:

  • Email: service@qunvago.com

  • Phone: +1 7192239743

  • Company: VANTORAX COMMERCE INC

  • Address: 2298 S ELDRIDGE CT, LAKEWOOD, CO 80228, United States