Shipping policy

Qunvago Shipping Policy

Thank you for shopping at Qunvago! We are committed to delivering your festive decorations and home gifts safely, securely, and efficiently. Please review our shipping policies below.

Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates & Delivery Estimates
We currently ship within the United States. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: 5-10 business days.

  • Order Cut-off Time: Orders placed before 2:00 PM EST will begin processing the same business day.

Packaging for Delicate Items
We know that many of our items, such as glass ornaments, ceramic vases, and delicate seasonal decor, require extra care. We use reinforced boxes and eco-friendly cushioning materials to ensure your items arrive intact.

How to Check Your Order Status
When your order has shipped, you will receive an email notification from us which will include a tracking number. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 12 business days of receiving your shipping confirmation email, please contact us at service@qunvago.com with your name and order number, and we will look into it for you.

Holiday Peak Season Notice
During major holiday seasons (e.g., Thanksgiving, Christmas), our carriers may experience delays due to high volume. While we always strive to deliver on time, please allow an extra 2-3 business days for delivery during these peak periods.

Lost, Stolen, or Damaged Packages
If your package is lost in transit or arrives damaged:

  • Damaged: Please take photos of the damaged item and packaging within 48 hours of delivery and email us immediately so we can send a replacement.

  • Lost/Stolen: If the tracking shows delivered but you did not receive it, please check with your neighbors and local post office first. If still unresolved, contact us and we will assist you in filing a claim with the carrier.

Contact Us
For any shipping-related inquiries, please reach out to our customer service team:

  • Email: service@qunvago.com

  • Phone: +1 7192239743

  • Company: VANTORAX COMMERCE INC

  • Address: 2298 S ELDRIDGE CT, LAKEWOOD, CO 80228, United States